For a problem with the website itself, such as how your request was handled, how your information was used or a mistake on a page, contact us through the contact form or at (216) 555-0173. Include your name, your street or town, the date of your request and a brief description of the issue. We will review it and reply.

The site is not a contractor and is not a party to any agreement you sign with one. If you have a problem with a contractor's work, pricing, contract, payments or behavior, take it up with the contractor first, in writing, and keep a copy for yourself.

If that does not settle it, contact the city that registered the contractor. In Cleveland, that is the Department of Building & Housing, which confirms registrations at 216.664.2910; in a suburb, it is that city's building department. You can also bring a complaint to the Ohio Attorney General's Consumer Protection Section, whose website describes how to file one. Concerns about plumbing or sewer work can go to the office that issued the permit.

We also want to know if a contractor you were referred to acted in a way that concerns you. We cannot settle disputes or order refunds, but what you tell us affects which businesses may advertise on the site.

Ohio law applies to this complaints policy.